Think about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent “review” of businesses and services, one would think companies would do their best to provide top-notch customer service at every turn. Yet it’s surprising how few companies really take the time and effort to provide outstanding customer service that will increase customer loyalty.
“Workplace Wellness That Works: 10 Steps to Infuse Well-Being and Vitality Into Any Organization” by Laura Putnam (John Wiley & Sons, $35).
Innovation equals risk, because being prudent is easier but more dangerous when the market is so hypervolatile.
Selling is never easy. Never. But salespeople often make it even tougher for themselves by letting customers get away empty-handed. It isn’t that customers don’t find what they want or what they’re looking for. It’s just that they don’t want to deal with the salesperson.
As a community, we spend a lot of time, effort and treasure creating favorable media exposure to lure tourists but one accident can send it all up in smoke, educating a new generation on the Bally’s fire and scaring the daylights out of everyone holding reservations in a Strip high-rise.
“The Misfit Economy, Lessons in Creativity from Pirates, Hackers, Gangsters and Other Informal Entrepreneurs” by Alexa Clay and Kyra Maya Phillips (Simon & Schuster, $26).
Just because the vacation season is in full swing doesn‘t mean executives will be unplugging, a Robert Half Management survey shows.
"Triggers, Creating Behavior That Lasts" by Marshall Goldsmith and Mark Reiter (Crown Business, $27).
Summer seems to bring an increase in violence both in our private lives and at work. Law enforcement in some areas has already shown concern for potential violence.
“Got Your Attention – How to Create Intrigue and Connect with Anyone” by Sam Horn (Berrett-Koehler Publishers, $17.95).