Waiter named tops in customer service

The Las Vegas Metro Chamber of Commerce and the Las Vegas Convention and Visitors Authority honored Michael Baker of Carmine’s NYC at The Forum Shops at Caesars Palace as the Customer Service Excellence Person of the Year during an awards ceremony Nov. 13.

Karen Westmoreland, a guest who had Baker as a server, wrote on her nomination of him: “I was in Las Vegas for my birthday and invited a group of eight to join me for dinner. I had been to Carmine’s in New York and loved it so I was hoping to get the same experience. It was even better thanks to Michael Baker. He engaged the entire group, giving a little history of Carmine’s. Michael made the whole dining experience. Had the food not been as delicious as it was, I would return if I knew that Michael would be our waiter. We laughed every time he stopped at our table. The restaurant did not disappoint, but truly, Michael was a highlight for our evening. What an incredible talent and a gem of a human being.”

In addition to Baker, the medical staff at Sunrise Hospital & Medical Center, Delbert Jones of Clark County and Joely Jones of Liberty Mutual Insurance were finalists for the honor.

More than 5,100 employees who are dedicated to ensuring high levels of customer satisfaction were also recognized.

The Garage Boys performed at the luncheon, which was held at The Orleans, and Shawn Tempesta, host of “Vegas Morning Blend” on KTNV-TV (Channel 13), emceed the event.

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